Carrier's Regulations
These Carrier's Regulations apply to flights operated by easyJet Airline Company Limited and easyJet Switzerland S.A. (together hereafter referred to as "easyJet"). They should be read in conjunction with our "Conditions of Carriage for Passengers and Baggage" certain provisions ("Articles") of which are referenced below.
easyJet is committed to providing all our customers with excellent service, and we are constantly looking at ways in which we can improve this. These Carrier's Regulations, which cover certain aspects of our booking, requirements for travel and customer service are designed to reflect this commitment, and in a number of respects go over and above our strict legal obligations.
The following topics are covered:
Data protection ¦ Price promise ¦ Refunds and cancellation fees ¦ Air travel organisers' licences (ATOLs) ¦ Name changes ¦ Flight transfers & Flexible Fares ¦ Onward flights ¦ Check-in ¦ Standbys ¦ Baggage ¦ Lost or damaged baggage ¦ Passengers with specific requirements - disability, medical and health ¦ Infants and children ¦ Carriage of live animals ¦ Carriage of human remains ¦ Delays and cancellations ¦ Conduct on board ¦ Denial of carriage
1 Data protection
easyJet is registered under the 1998 UK Data Protection Act. We may use your personal information to process your flight booking and to notify you about new easyJet services and special offers we think you may find valuable. If you would prefer not to receive this information, please call us on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more For other telephone numbers visit the contact us section.) Please see our full privacy policy on our web site www.easyJet.com or call for further details.
Conditions of Carriage Article 6.4
2 Price promise
Any easyJet passenger who has made a booking and subsequently finds that lower fares (when taken together with all applicable charges) for the same easyJet flight have become available will be refunded the difference as a credit against future flights on easyJet. The only exception to this is if the lower fares are part of a promotional offer. Please note that each Journey will be treated separately. This credit will be valid for use against bookings made within 6 months from the date of issue. It will expire at midnight on the expiry date and the validity of the credit file cannot be extended.
To qualify for a refund the fare must be still available for sale and must be for the same date, destination, and flight number.
If your price promise request is in respect of a booking that has been subject to a "flight transfer" or "name change" (see relevant paragraphs below), easyJet will not refund below the value of the original fare paid in the initial booking. All transfer fees and name change fees are non-refundable.
To make a claim the passenger must telephone our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) Claims made by fax, letter, or email cannot be accepted.
3 Refunds and cancellation fees
easyJet is a non-refund airline save as provided in our "Conditions of Carriage for Passengers and Baggage" and in these Carrier's Regulations.
Conditions of Carriage Article 6.6
You may cancel your booking within 24 hours of making the original booking. Please note a cancellation can only be processed up to two (2) hours prior to the flight's scheduled departure time. You will receive a refund (including APD but excluding any credit card, transfer, speedy boarding, sports equipment, or other administrative fees). A cancellation fee per passenger per journey will be charged in accordance with the table below. Cancellation must be made via our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section). Refunds will be made to the credit or debit card used to make your booking.
easyJet regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24 hour cancellation policy.
In exceptional circumstances, however, easyJet will consider issuing a credit in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department.
All claims will be assessed entirely at the discretion of easyJet. This credit will be to the value of the original fare paid less an administration fee (equivalent to the cancellation fee in the table below) per passenger per journey and can be used against any future flights on easyJet within the following six month period.
easyJet strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.
| Currency | Cancellation fee |
| GBP | 20.00 |
| Euro | 30.00 |
| CHF | 47.00 |
| DKK | 220.00 |
| CSK | 840.00 |
| HUF | 8,000.00 |
| PLN | 120.00 |
| SKK | 1100.00 |
| MAD | 330.00 |
4 Air travel organiser's licences (ATOLs)
ATOLs are issued by the Civil Aviation Authority (CAA) and are a legal requirement for certain persons selling air travel. This licence gives some protection to passengers in the event of that person (usually a business or company) failing (going bust), and includes some travel agents, tour operators, conference organisers, sports travel companies etc. Particular exceptions to this requirement are where the customer purchases the travel direct from the airline or those of the airline's agents who provide a ticket immediately upon payment of the fare. The airline which will be operating the flight does not have to hold an ATOL.
As an airline we cannot sell to any person seats which are then to be resold or included in a package deal unless that person holds a valid ATOL.
Non-ATOL holders can purchase seats on behalf of their client if the transaction is made using the client's own credit or debit card, or if they provide to each of their customers on whose behalf they make a booking a copy of the relevant easyJet itinerary or ATOL receipt which is required by the Civil Aviation (Air Travel Organisers Licensing) Regulations 1995 (as amended, substituted or re-enacted from time to time).
Individuals can purchase seats on behalf of friends, relatives, or colleagues without holding an ATOL provided they do not intend to recover from them more than the fares which those individuals have paid on their behalf.
5 Name changes
Names of passengers may be changed on payment of a "name change" fee (see tables below) per passenger, per journey up to one hour before the scheduled time of departure of that flight. In addition, if there is a difference between the original fare paid and the current fare available at the time the change is made, the customer will be required to pay any increase in fare since the original booking. No refund will be given if the new fare is lower. Bookings containing more than one Journey must have the same passenger name for each Journey and name changes are not possible where any Journey in a booking has already been made. If a customer wishes to change a traveller’s name on a flight that is full, then any price difference to be paid will be based on the highest fare applicable for the route booked.
Names of passengers that form part of an online booking made by a registered member can be changed through the easyJet web site. The changes must be made at least two hours prior to the flight's scheduled departure time. The fees for name changes made online are:
| Currency | Name Change Fee |
| GBP | 20.00 |
| Euro | 30.00 |
| CHF | 47.00 |
| DKK | 220.00 |
| CSK | 840.00 |
| HUF | 8,000.00 |
| PLN | 120.00 |
| SKK | 1100.00 |
| MAD | 330.00 |
Names of passengers can also be changed by telephoning the easyJet call centre on 0905 821 0905 at least two hours prior to the flight's scheduled departure time, or by going to the airport sales desk at least one hour prior to the scheduled departure time. (calls cost 65p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) The fees for name changes made through the call centre are:
| Currency | Name Change Fee |
| GBP | 30.00 |
| Euro | 45.00 |
| CHF | 72.00 |
| DKK | 325.00 |
| CSK | 1250.00 |
| HUF | 12,000.00 |
| PLN | 180.00 |
| SKK | 1,650.00 |
| MAD | 510.00 |
Conditions of Carriage Articles 3.2 and 6.2
6 Flight transfers & Flexible Fares
Passengers can transfer reservations for an administration fee per passenger per one-way flight (see tables below), plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.
An online booking made by a registered member can be transferred to another easyJet flight through the easyJet web site. The changes must be made at least two hours prior to the flight's scheduled departure time. The fees for transfers made online are:
| currency | flight change fee |
| GBP | 20.00 |
| Euro | 30.00 |
| CHF | 47.00 |
| DKK | 220.00 |
| CSK | 840.00 |
| HUF | 8,000.00 |
| PLN | 120.00 |
| SKK | 1100.00 |
| MAD | 330.00 |
A reservation can also be transferred to another easyJet flight by calling the easyJet call centre on 0905 821 0905 at least two hours prior to the flight's scheduled departure time, or by going to the airport sales desk at least one hour prior to the scheduled departure time. (Calls cost 65p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) The fees for transfers made through the call centre are:
| currency | flight change fee |
| GBP | 30.00 |
| Euro | 45.00 |
| CHF | 72.00 |
| DKK | 325.00 |
| CSK | 1250.00 |
| HUF | 12,000.00 |
| PLN | 180.00 |
| SKK | 1,650.00 |
| MAD | 510.00 |
Conditions of Carriage Articles 3.2 and 6.2
Subject to the paragraphs (a) to (c) below, if you arrive early at the airport for your Flight home, you may transfer for free to an earlier Flight on the same day as the Flight Booked where that earlier Flight has seats available and where it would not cause a delay to its departure.
Subject to paragraph (b) below, if you arrive late at the airport for your Flight home, provided you arrive within 2 hours of your original Flight’s departure time, on payment of a Rescue Fee you may transfer to the next Flight (which may be on the same or subsequent day as the flight Booked) where that next Flight has seats available and where it would not cause a delay to its departure.
(a) You must have already made an outbound Journey with easyJet and be returning to the original point of departure from the original destination. For additional convenience, if your original point of departure is a London airport, where available we will allow you to return to any London airport (i.e. Gatwick, Luton, or Stansted).
(b) On arrival at the airport, please go to the sales desk to find out if it will be possible to transfer. You must also observe the check-in times for the earlier Flight as set out in paragraph 8 below.
(c) easyJet reserves the right to refuse your request to transfer to an earlier Flight if in its opinion any of the above conditions are not met, or for safety or operational reasons.
| Currency | Rescue Fee |
| GBP | 35.00 |
| Euro | 52.00 |
| CHF | 80.00 |
| DKK | 390.00 |
| CSK | 1,500.00 |
| HUF | 14,000.00 |
| PLN | 205.00 |
| SKK | 2,000.00 |
| MAD | 580.00 |
Flexible Fares are available on some routes. If you buy a Flexible Fare you will be able to move your departure date or time once within a window of 9 days at no additional cost (name and/or route changes are subject to our regular rules and fees, see the Name Changes and Flight Transfers sections of our carrier’s regulations). With a Flexible Fare, you may transfer your flight time to any time within 2 days before the departure date you selected originally and up to 7 days after (provided that there are seats available on alternative flights). You must make a change at the latest by 2 hours before the departure time if your original booking, otherwise you forfeit your ability to make a change.
When you have used your one free of charge change you may make further changes only in accordance with our normal rules, see Flight Transfers and Name Changes.
If you are booking for more than 1 person, you must select Flexible Fares for all members of the group. Each person within the booking is permitted one time change within the 9 day window and the changes of one person in the group do not affect changes of other members of the group.
Please note that customers who change flight times using Flexible Fares are responsible for making the necessary changes to their other arrangements e.g. car hire, insurance, accommodation, whether or not they have been booked through easyJet.com. If you booked Speedy Boarding, Sports Equipment or other add-ons, these will move with your Flexible Fare change.
7 Onward flights
If you have booked an onward flight with easyJet, this represents a separate contract. Please note that easyJet does not operate a connecting flight service, where you choose to book such an onward flight this will be considered to be a separate Journey and therefore you will need to check-in with your luggage for each Journey in accordance with the check-in requirements below. Consequently we advise that when booking an onward flight with easyJet, you allow at least two hours between the scheduled time of arrival of the incoming flight, and the scheduled time of departure of the onward flight.
8 Check-in
Check-in at the Airport
Passengers should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure.
Passengers who present themselves later than 40 minutes prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats. It is recommended that you check in two hours before the scheduled time of departure. Passengers must be able to quote their booking reference. In some limited circumstances you may be able to transfer on to a later flight – please see article 7 of our Terms and Conditions for Passengers and Baggage for details.
If you have pre-booked assistance to get to the gate, we recommend you arrive at the airport 90 minutes prior to scheduled time of departure in order to ensure we can meet your requirements. Arrangements will be made for passengers to be pre-boarded in advance so that the cabin crew can explain the safety requirements onboard the aircraft. Please note that easyJet operates a strict pre-board policy, A person who is pre-boarded may be accompanied by a maximum of two travellers who are the appointed guardians, parents, carers or travelling companions and any siblings under the age of 10.
Conditions of Carriage Articles 7.1 and 7.2
Online Check-in
Where your confirmation letter states that online check-in is applicable to your Flight, you can check-in online and print out your boarding pass after making your Booking and up until 2 hours prior to the scheduled departure time of your Flight.
On arrival at the airport, you should proceed straight to security. Your passport and travel documents will be checked as you go through security and again when you board the aircraft. You must present yourself at the boarding gate ready for boarding no later than 25 minutes before the scheduled departure time of your Flight.
You may only take one piece of hand luggage which should be no larger than 55x40x20cm in size. If you decide to carry Checked Baggage you must check in as normal and you will receive a new boarding card. Please see check-in details above and in our Terms and Conditions for Passengers and Baggage.
If you have pre-booked assistance to get to the gate, just contact a member of easyJet staff in the check-in hall and they will be happy to organise this for you. Please remember to allow extra time for this. If you are a wheelchair user and wish to take your wheelchair with you, please contact a member of easyJet staff on arrival at the airport to ensure that your wheelchair gets accepted for carriage. We recommend you arrive at the airport 60 minutes before the scheduled time of departure of your flight but in any event, you must arrive 40 minutes before the scheduled time of departure of your flight otherwise we will not be able to accept your wheelchair for carriage. If you wish to be pre-boarded, contact a member of staff who will be happy to arrange this. Please note that easyjet operates a strict pre-board policy, A person who is pre-boarded may be accompanied by a maximum of two travellers who are the appointed guardians, parents, carers or travelling companions and any siblings under the age of 10.
In any event, passengers who present themselves at the boarding gate later than 25 minutes prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats.
Conditions of Carriage Articles 7.1 and 7.3
If you arrive for check-in at the airport terminal too late to check in as required above, or present yourself at the boarding gate later than the deadline above, you will forfeit your flight and no compensation will be given. However in these circumstances, you are requested to go to the easyJet sales desk, when open, and speak with our representative who may be able to help you. Please note that if you have also purchased speedy boarding, you must present yourself at the boarding gate no later than 25 minutes before the scheduled departure time of your Flight in order to board the aircraft first otherwise you will lose your place in the speedy boarding group and no compensation will be given.
The airline requires all passengers to provide photographic ID at check-in on all flights including domestic services. Passengers who use the online check-in service will be required to provide photographic ID at the security gate and again at the boarding gate.
Please see Infants and Children section below for exceptions to ID requirements relating to children.
Please note: Passengers, other than British or Irish nationals, travelling between the UK and the Republic of Ireland, are required to produce a valid passport and any associated relevant travel documentation.
Acceptable forms of ID on flights operating through Basel-Mulhouse and Geneva (domestic and international):
Passengers travelling on flights departing from, or arriving into, Basel-Mulhouse and Geneva airports (including flights to/from France)are considered international passengers and can therefore only be accepted for travel with a valid passport or national identity card.
The documentary requirements for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
Intra-Schengen Flights
The Schengen Agreement, 1995 created a borderless region and therefore travel within the designated Schengen area essentially does not involve any form of document checks by Immigration. Flights between Schengen States are considered as International flights and therefore passengers require a valid passport or ID card in order to travel from one Schengen state to another.
Passengers who are not from a Schengen state but who are permanent residents in one of the Schengen states can travel in the Schengen area without a visa, they will be accepted for travel subject to production of a valid passport and their valid residency card. A residency card is not valid as a travel document unless accompanied by a valid passport.
9 Standbys
easyJet does not operate a standby policy.
10 Baggage
Conditions of Carriage Articles 8.1 and 9
Passengers and their baggage will be subjected to security screening throughout their journey. To assist us with this, please ensure that your cabin baggage is packed in such a way that, if requested by airport personnel at check-in, you are able to transfer articles into baggage to be checked in as hold baggage.
Hand baggage regulations in many airports are currently subject to change at short notice. Additional restrictions imposed by regional or national authorities and governing hand or hold baggage may be in force at the time of carriage.
Passengers may take liquids on board in their hand luggage provided they meet the following restrictions:
1. The liquid is in a container with a maximum volume of 100 ml
2. That all liquid containers meeting the maximum volume of 100ml can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag.
The plastic bag should be presented separately at security.
You may be required to dispose of liquids which do not meet the above requirements.
Save where the limits set locally are more restrictive, passengers are permitted one standard piece of hand baggage to a volume limit of 55x40x20cm; no weight restriction applies within reasonable limits — i.e. a passenger must be able to place the piece of luggage safely in the overhead storage bins without assistance.
Checked Baggage
Every item of standard checked ('hold') baggage will incur a fee. The applicable online fee will be displayed at the time of booking baggage (whether during or after booking your flight). Alternatively, you may choose to pay a higher charge at the airport. You will be advised of this charge at the airport. Payment of the fee provides you with an aggregate allowance of 20kg across all pieces of hold baggage which may only be increased by payment of excess weight charges.
The maximum acceptable weight for each single piece of checked-in hold baggage is 32kg. Baggage which exceeds this weight will not be accepted for carriage.
Where checked-in hold baggage exceeds 20kgs in weight (subject to the above rule), each passenger will pay an excess baggage charge per kg up to a passenger maximum of 50kgs, as follows:
| Currency | Excess Baggage per kg |
| GBP | 8.00 |
| EUR | 12.00 |
| CHF | 20.00 |
| DKK | 88.00 |
| CSK | 320.00 |
| HUF | 3200.00 |
| PLN | 48.00 |
| SKK | 440.00 |
| MAD | 140.00 |
Sports Equipment and Musical Instrument Charges
Musical instruments
Musical instruments will only be permitted to be carried in the cabin and placed into the overhead locker if space is available and strictly subject to the Captain's discretion. The instrument including its carry case must not exceed the dimensions 30 x 117 x 38cms. Instruments which fit into this category include violin, viola, piccolo, flute, clarinet, bugle and trumpet.
Any instrument which exceeds the dimensions 30 x 117 x 38cms must be checked in as checked-baggage. The maximum weight for any single piece of baggage is 32 kgs.
Sporting equipment
Each passenger is allowed a maximum hold baggage weight of 50 Kgs including any sports equipment, subject to available space. The maximum weight for any single piece of baggage is 32 kgs.
An additional non-refundable fee is charged per item per flight for the carriage of the sporting equipment as set out in the table below:
| Currency | Per flight (when pre-paid) | Per flight (paid at the airport) |
| GBP | 16.50 | 23.00 |
| EUR | 25.00 | 35.00 |
| CHF | 39.00 | 54.00 |
| DKK | 190.00 | 255.00 |
| CSK | 690.00 | 970.00 |
| HUF | 6,600.00 | 9,200.00 |
| PLN | 100.00 | 140.00 |
| SKK | 935.00 | 1,265.00 |
| MAD | 275.00 | 380.00 |
Payment of the additional fee increases your checked-in hold baggage allowance (including additional item) to a maximum weight of 32kgs.
Where your total checked-in hold baggage weighs more than 32Kgs, normal excess baggage charges as set out above shall apply in addition to the above fee.
Please note that baggage fees will not be refunded once paid, even where you subsequently do not carry excess baggage, additional baggage, sporting equipment or musical instruments on your Flight.
Infants who share your seat do not have a baggage allowance.
Dangerous Articles
The following dangerous articles are not permitted in baggage whether cabin or hold baggage:
- Gas cylinders. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (eg for use with heated hair appliances) camping gas, and chef's blow torches
- Flammable liquids and solids such as lighter or heater fuels, paint, and matches (except one box of matches or one refillable cigarette lighter as provided below). Please note that passengers may only carry on their person one box of safety matches or one refillable cigarette lighter. These must be carried on the person and are NOT permitted in cabin baggage or in hold baggage. Disposable lighters are NOT permitted.
- Poisons such as insecticides, weed killers, arsenic, and cyanide.
- Radioactive material, oxidising materials, and organic peroxides such as bleaches and fibreglass repair kits.
- Firearms and explosives. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. Note: As an exception, sporting/competition firearms and a maximum of 5kgs of ammunition (UN0012 or UN0014) may be carried in hold luggage with appropriate paperwork, subject to available space, if declared at check-in and securely boxed or packaged. Please note ammunition must be packed as part of passenger hold baggage and separated from firearms. Passengers checking in firearms must check in at least 90 minutes prior to the scheduled time of departure. (see note 1 above).
- Infectious substances such as bacteria and viruses.
- Corrosives such as mercury, acids, alkalis, and wet-cell batteries.
In addition to the list of dangerous articles highlighted above, the following articles must not be carried on board either on the person or as cabin baggage:
| Guns, Firearms and Weapons: |
| Toys or replica guns (plastic or metal) |
| Catapults, cross bows, harpoons |
| All firearms and component part of firearms |
| Signal flare pistols, starter pistols, air pistols, rifles and pellet guns |
| Industrial bolt and nail guns |
| Animal humane killers, stun or shocking devices |
| Lighters shaped like firearms |
| Pointed / edged Weapons and Sharp Objects: |
| Axes, hatchets, arrows, darts |
| Crampons, harpoons, spears, ice axes and ice picks |
| Ice skates |
| Meat Cleavers |
| Household cutlery |
| Knives with blades of any length and machetes |
| Ski and walking / hiking poles |
| Razor blades and Scalpels |
| Tradesmen's tools |
| Sabres, swords and swordsticks |
| Scissors |
| Hypodermic syringes (unless supported by medical evidence) |
| Blunt Instruments: |
| Knitting needles |
| Sporting bats |
| Billiard, snooker or pool cues |
| Lacrosse and hockey sticks |
| Kayak and canoe paddles |
| Fishing rods |
| Martial arts equipment |
| Skateboards |
| In addition to the list of dangerous articles highlighted above, the following articles are not permitted to be carried on an easyJet aircraft. |
| Explosives and Flammable Substances: |
| Ammunition, explosives and explosive devices |
| Blasting caps |
| Detonators and fuses |
| Replica or imitation explosive material or devices |
| Mines and other explosive military stores |
| Fireworks, flares and other pyrotechnics |
| Grenades, smoke generating canisters or cartridges |
| Flammable liquids of any kind |
| Aerosol spray paint, turpentine and paint thinner |
| Alcoholic beverages exceeding 70% by volume |
| Chemical and toxic substances: |
| Acids and alkalis, corrosive or bleaching substances |
| Disabling or incapacitating sprays |
| Radioactive material |
| Poisons, infectious or biological hazardous material |
| Fire extinguishers |
| This list is not exhaustive |
Please note that passengers are not allowed to carry "strike anywhere" matches or disposable lighters under any circumstances. This applies to both hold and cabin baggage. Conditions of Carriage Article 9.1(b)
You must not include in checked baggage fragile or perishable items, money, jewellery, precious metals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples. Conditions of Carriage Article 9.1(c).
Freight or cargo items cannot be accepted as passenger baggage.
We do not carry wheelchairs with spillable (unsealed) batteries, stretchers, full-size prams, or engines.
If you are in any doubt about what items you can take or where you should pack them, call us in advance of travel or ask upon arrival at the check-in desk.
Medical equipment and medication
Please see section 12 below (Passengers with specific requirements - disability, medical and health)for requirements as to how these should be carried.
Hair curlers containing hydrocarbon gas
On all flights except flights in and out of Switzerland or on a Swiss registered aircraft, up to one (1) hair curler containing hydrocarbon gas may be carried in cabin or hold baggage per passenger, provided that: (a) the safety cover is securely fitted over the heating element; and (b) the hair curler is not used on board the aircraft at any time. Gas refills for hair curlers are not permitted for carriage on the person or in baggage, whether cabin or hold baggage, on any easyJet flight. On flights in and out of Switzerland or on a Swiss registered aircraft, hair curlers and any other flammable gas powered device (and/or their replacement cartridges) are not permitted on to the aircraft.
(1) Carriage of bicycles:
- The bicycle must be packaged in a bicycle box or bag
- Only one bicycle per bicycle box or bag will be permitted
- No other items can be carried in the bicycle box (i.e. clothing)
- The handlebars must be flush with the frame
- The pedals must be flush against the frame or removed
Passengers travelling with bicycles are recommended to check-in 2 hours prior to departure. Bicycles are subject to the sports equipment fee and exempt from any excess baggage charges relating to the weight of the bicycle.
(2) The carriage of firearms is strictly limited. Passengers must produce valid documentation of proof of ownership and legal authority for the possession of the firearm(s). Without such documentation firearms WILL NOT be carried. (please see "Firearms and explosives" above)
11 Lost/damaged baggage
Please see Article 16 of our Terms and Conditions for Passengers and Baggage. If your baggage is damaged, lost or delayed during an easyJet flight, you must advise a member of easyJet ground handling staff at the airport of arrival immediately.
In the event of loss or damage to baggage the airline's liability is normally
limited to a maximum of 1,000 Special Drawing Rights (approximately £820).
We will not be liable in any event in respect of loss or damage to
baggage which is not permitted to be carried (see "baggage" above). Passengers are advised to take out their own insurance to cover the value of
their baggage and its contents, particularly if they are carrying important
or valuable items. Claims are dealt with up to the airline's legal limit of liability and must be supported by appropriate evidence of loss or damage. Conditions of Carriage Article 16.3
A Special Drawing Right is an international monetary unit (fixed by the International Monetary Fund), the value of which fluctuates daily and can be found in the Financial Times' guide to world currency. easyJet will not accept liability for valuable items which you are not permitted to include in your baggage (see "baggage" above). easyJet does not accept responsibility for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers, nor for minor damage to the exterior of the baggage (e.g. scratches, stains, dents).
It is our policy that if your baggage is delayed for more than 24 hours on an outbound journey, you can spend up to £25 per day per person on essential items, for a maximum of three days. To claim this allowance you must write to our claims handling agents within 21 days of the relevant flight at the address provided to you by the easyJet handling agent at the airport where the delay was reported. All claims must be supported by documentary evidence of purchases made (e.g. receipts).
12 Passengers with specific requirements - disability, medical and health
Passengers with specific requirements are those whose mobility is reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, illness or any other cause of disability. easyJet is unable to accept those passengers with a level of disability which requires the presence of a care assistant unless a care assistant is travelling with the passenger. A maximum of two disabled passengers can travel with one Care Assistant.
Passengers with specific requirements who book their seats over the telephone must advise easyJet of their requirements at the time of booking. Passengers purchasing seats over the Internet should select the type of assistance they require via the flight confirmation email (Specific needs and access requirements). Alternatively, customers may contact us by telephone to make this request, on 0871 244 2366 (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) The airline requires a minimum of 48 hours notice to arrange assistance. It may not be possible to honour requests received less than 48 hours prior to the scheduled time of departure of a flight, as the airline may not be able to accommodate your needs. This could result in passengers being unable to travel. However, where possible, easyJet will endeavour to provide passengers with assistance when boarding and disembarking flights.
Please see paragraph 8 above in relation to Check-in requirements.
Passengers with specific requirements will not be allowed to sit in emergency exit rows of the aircraft in case of an emergency evacuation of the aircraft.
Passengers travelling with vital medication and/or medical equipment are permitted to carry up to 10kgs of medication and/or equipment free of charge in addition to their standard hold baggage allowance provided that it is carried in one bag. Where medical equipment is packed in more than one bag, the customer will be charged an additional bag charge fee.
To classify as vital medication and/or medical equipment the passenger would require medical documentation from their doctor confirming that the passenger must carry this medication and/or equipment.
Passengers travelling with controlled drugs and/or injectable materials are advised to carry a medical letter/prescription confirming details of the drugs and the intended use.
The medication/medical equipment must be carried separately from the passengers standard hold baggage to ensure ease of recognition at check-in.
Wheelchairs
Wheelchairs and mobility aids weighing more than 60kgs (excluding battery) cannot be accepted for travel. Only wheelchairs and mobility aids weighing 60kgs or less (excluding battery) can be accepted.
Passengers' folding wheelchairs will be carried free of charge in addition to their normal baggage allowance. Where a passenger requires that more than one wheelchair be carried, and the second wheelchair is a sporting wheelchair, the sporting wheelchair will be carried upon payment of the sports equipment fee.
The airline will only accept groups of three or more wheelchair passengers by prior arrangement made via our call centre on 0871 244 2366 (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on easyJet aircraft. The airline will not carry wheelchairs with un-sealed, spillable batteries.
Wheelchair facilities can be provided at the airport for passengers who are completely immobile and cannot walk unaided, or are unable to climb the aircraft steps, or cannot walk long distances. You must inform easyJet at the time of booking to arrange this service.
Additional seat requirement
Our minimum seat dimensions are as follows:
- Pitch (distance between back of seat and back of seat in front): 29" (approx. 72.5cm)
- Width (distance between armrests): 171/2 " (approx. 44cm)
If you are unable to fit into a single seat with the above dimensions for any reason (such as special medical requirements e.g. a broken leg) you will be required to purchase additional seating
Passengers travelling with broken limbs
All passengers travelling with broken limbs in plaster are required to travel with a medical certificate.
Passengers travelling with upper limbs in cast, waist and above, will only require one seat to travel.
Adult passengers travelling with lower limbs in cast, waist and/or full leg plaster, must purchase three seats in total, per journey, to travel. This will enable the leg to be elevated during the flight and reduce swelling.
Passengers travelling with lower leg in plaster, may only require one seat. It is at the discretion of the check-in staff and/or crew to determine whether additional seats must be purchased. Additional seating must be purchased, regardless of whether the aircraft is full or not.
Child passengers travelling with lower limbs in cast are to be dealt with as above but the length of the cast will need to be determined to decide whether they would require one, two or three seats to enable their leg to be elevated during the flight.
Passengers travelling with a plaster cast that has been fitted for less than 48 hours then the cast needs to be split (the split need to run along the entire length of the cast) If the plaster cast been fitted for more than 48 hours there is no requirement for the cast to be split. This is applicable for both plaster of paris and resin casts. A medical certificate confirming fitness to fly will be required.
Please contact our call centre to arrange this on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
Passengers travelling with artificial limbs
Gas cylinders worn for the operation of mechanical limbs and spare cylinders of a similar size may be carried to ensure an adequate supply for the duration of the journey.
Passengers with a visual or hearing impairment
Arrangements will be made for passengers to be pre-boarded in advance so that the cabin crew can explain the safety requirements onboard the aircraft.
Hypodermic needles are permitted for carriage for medical purposes only. Medical certification must be presented at check-in to permit hypodermic needles to be carried into the cabin.
Passengers travelling with needles must be advised that injections required during the flight must be self-administered. easyJet cabin crew are unable to administer injections under any circumstances.
Injections required during flight must be self-administered. Please ensure that you carry supplies of insulin in your cabin baggage. Diabetic insulin pens will be permitted for travel without medical documentation.
Expectant mothers can be accepted for travel up to 27 weeks (inclusive) without a medical certificate. When travelling between 28 - 35 (inclusive) weeks a medical certificate issued by a doctor or midwife confirming the number of weeks of pregnancy is required confirming that the passenger is fit to fly. The certificate must be dated within 5 days of the outbound travel date. Pregnant passengers cannot be accepted for travel on or after week 36, and therefore all return flights must be completed no later than week 36. Conditions of Carriage Article 8.2.
Children with chronic lung diseases
Children with chronic lung diseases, such as cystic fibrosis must have a "Fitness to Fly" Certificate.
Infectious diseases: severe cases
Passengers suffering from a severe infectious disease e.g. severe respiratory infections, tuberculosis or pneumonia are not permitted to travel.
Infectious diseases: minor cases
Rubella
passengers can be accepted for travel 4 days after the appearance of the rash
Measles
passengers can be accepted for travel 7 days after the appearance of the rash
Mumps
passengers can be accepted for travel when all swelling has subsided. This is usually after 7 days however it can take up to 14 days.
Chicken pox
passengers can be accepted for travel 7 days after the appearance of the last new spot
Passengers travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate at check in confirming that they are fit to fly.
Viral infections
passengers suffering from viral infections e.g. influenza should avoid travel as such infections can be contagious
easyJet does not accept stretchers for carriage on any flights.
The carriage of small compressed oxygen or air cylinders is permitted for personal medical use only provided the cylinders are no longer than 0.5 metre long and 250 mm in diameter. A maximum of two cylinders are permitted per passenger. A medical certificate confirming that oxygen is required for medical reasons must be produced at check-in and that the passenger is suitable for carriage by air. Air cylinders for diving/scuba diving will not be accepted onboard.
Asthma sufferers are able to carry inhalers and/or nebulisers provided that these do not contain oxygen cylinders. Passengers suffering from severe asthma or those who have recently been prescribed oral steroids will require certification confirming fitness to fly.
Passengers are advised that easyJet sells peanuts onboard its flights. Passengers who suffer from anaphylaxis should notify the senior cabin crew member on arrival on the aircraft of their allergy so that their sale can be prevented on their flight.
Cardiac pacemakers or other devices including those powered by lithium batteries, implanted in a person or radio-pharmaceuticals contained within the body of a person as a result of medical treatments are permitted.
easyJet will accept service dogs accompanying blind, deaf or otherwise disabled passengers all UK domestic flights and on all flights starting and finishing within mainland Europe (excluding UK routes). Service dogs and helping dogs will not be permitted to travel on flights to/from UK to mainland Europe or to/from Morocco. Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are considered flights within mainland Europe for this purpose. “Mainland Europe” for the purposes of this policy is considered to be all routes on the easyJet network, excluding flights to/from UK to mainland Europe or to/from Morocco.
For the purposes of these Regulations, dogs are considered service dogs by easyJet provided they are trained by one of the following charities: Support Dogs; the Guide Dogs for the Blind Association; Hearing Dogs for Deaf People; Dogs for the Disabled or Canine Partners. Service dogs will only be permitted to travel if the passenger is in possession of an official identity document provided by one of the above-mentioned charities confirming that the dog is a fully trained service dog or is under the control of a trainer. The service dog must wear a standard identifying jacket/harness.
Subject to the availability of space at the front of the aircraft, service dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler. If such space is not available, an extra seat may be purchased by the handler (subject to availability) so that the service dog can stay on the floor next to the handler. Service dogs must wear a safety harness, to be supplied by the handler, during take-off and landing and when the “fasten seat belt” sign is illuminated.
To ensure that all necessary procedures are completed, passengers with service dogs are recommended to check in 90 minutes prior to the scheduled departure time of their flight. Passengers are required to advise easyJet in advance if they will be travelling with a service dog by contacting the easyJet contact centre on 0871 244 2366 (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.).
Conditions of Carriage Article 9.9(b).
13 Infants and children
easyJet does not accept unaccompanied minors under the age of 14 for travel. Children under 14 years of age cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor.
Special ID requirements
Children under 16 years of age travelling on UK, Italian, Spanish, or French domestic flights can travel without photo identification provided that they are travelling with an accompanying adult.
Children under 15 years travelling to the Czech Republic may travel on a parent’s passport provided they are travelling with the passport holder. Children aged 15 years and older are required to travel on their own travel documents.
Spanish and French Children Under 18 Years
Children under 18 travelling without their parents/legal guardians and with an ID card must have a form of written authorisation to travel from their parents.
- They must collect the form from their local police station which must be presented with their ID card at the check-in desk and at passport control.
- If they do not have this form the passport control officers will refuse them travel.
- Children travelling with a valid passport do not require this form as a passport acts as parental authority.
- This form is required for both International and Domestic flights.
- A Family Book (Livret de Famille) is not sufficient ID for a child/infant to travel on international flights.
- Children travelling on easyJet international flights must have either a valid ID card or passport and any other necessary documents.
Latvian children under 18 years
Latvian children under 18 travelling alone must provide the following at check-in:
- A valid passport; and
- A letter confirming the child’s parent or guardian consents to travelling alone, which must be signed by a solicitor; and
- Birth certificate.
Portuguese children under 18 years
Portuguese nationals and alien residents under 18 years and leaving or re- entering Portugal unaccompanied by their father, mother or legal guardian need a travel authorisation. This travel authorisation must be:
- signed by the father, mother or legal guardian; and
- the signature is notarised if the father, mother or legal guardian reside in Portugal; or
- the signature is authenticated by a Portuguese embassy or consulate in the country where the father, mother or legal guardian reside.
This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and travelling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
No more than two infants (being children under the age of two years on the date of travel) per accompanying person are allowed. Infants under two weeks of age will not be accepted for travel.
Children aged two years or over must occupy their own seat and pay the same fares as adults.
It is the accompanying person's responsibility to ensure that the minor is adequately secured into the aircraft seat. To this end easyJet will accept a car seat supplied by the accompanying person for any child over six months for whom an airline seat has been purchased, provided that the car seat has a rigid metal or plastic frame, is no wider than 42cm, includes lap, shoulder and crotch straps, and is upright and forward facing. The required restraint device for the age of the infant is detailed below:
| Age | Restraint Device |
| 2 weeks - less than 6 months | Infant/extension seat/safety belt |
| 6 months to less than 2 years | Infant/extension seat or suitable car-type safety seat |
| 2 years to less than 3 years | Any suitable car-type safety seat or seat/safety belt |
| 3 years or more | Seat/safety belt |
- If an adult is travelling with more than one infant under the age of two years, but no less than six months, one infant may sit on the accompanying adult's lap and the other infant(s) must occupy separate seats and be seated in a car seat in accordance with the above table.
- An adult with two or more infants aged six months or less cannot be accepted for travel.
- A child between the ages of two and three years may be seated in a car seat in accordance with the above table.
easyJet does not operate an indemnity policy and therefore under no circumstance, under the Child Protection Act, must another passenger be asked to accept responsibility during flight of an unaccompanied minor.
Groups of children
easyJet will accept children aged 13 years or under in large groups (i.e. 10 or more) on the condition that there is a minimum ratio of one accompanying adult per 10 children. In these instances an adult is considered to be anyone aged 16 years or above.
14 Carriage of live animals
The carriage of live animals, including pets, insects, reptiles, or any other form of livestock, is forbidden under any circumstances, with the exception of service dogs for blind and/or deaf passengers and helping dogs for the disabled on all UK domestic flights and on all flights starting and finishing within mainland Europe (excluding UK routes). Service dogs and helping dogs will not be permitted to travel on flights to/from UK to mainland Europe or to/from Morocco. Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are considered flights within mainland Europe for this purpose. “Mainland Europe” for the purposes of this policy is considered to be all routes on the easyJet network, excluding flights to/from UK to mainland Europe or to/from Morocco.
Conditions of Carriage Article 9.1(v)
15 Carriage of human remains
easyJet does not accept human remains for carriage on any routes.
The carriage of ashes is permitted, however, provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. We also advise that the handling agents be informed when checking in.
Conditions of Carriage Article 9.1(vi)
16 Delays, cancellations and denied boarding
1. If you arrive late for your flight:
- Passengers should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure. Passengers who present themselves later than 40 minutes prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats. It is recommended that you check-in two hours before the scheduled time of departure.
- If you arrive for check-in at the airport terminal too late to check-in as required above you will forfeit your flight and no compensation will be given. However in this circumstance, you are requested to go to the easyJet sales desk, when open, and speak with our representative who may be able to help you.
2. If your flight is cancelled as a result of extraordinary circumstances
If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:
- Air Traffic Control
- Weather
- Civil unrest
- Terrorist alerts and Security alerts
- Strike Action
- Unexpected flight safety shortcomings
easyJet will not compensate you further other than providing you with one of the following options (“Re-routing and Reimbursement Options”):
You will be offered:
1. Re-routing to your final destination at the earliest opportunity; or
2. Re-routing to your final destination at later date at your convenience and subject to availability; or
3. A refund of the fare paid for the journey not made. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
Where you choose to be re-routed at the earliest opportunity:
1. You will be provided with meals and refreshments (or vouchers) in a reasonable relation to your waiting time; and
2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason).
3. If your flight is cancelled other than as a result of extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken
You will be entitled to the above. In addition, you may be entitled to compensation in the sum of €250 if your flight is 1500km or less and €400 if your flight is over 1500km (“Compensation”). Please note that if you are offered re-routing under options 1 or 2 above, this sum will be reduced by 50% where your arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours (flights of less than 1500kms) and 3 hours (flights of more than 1500km).
You will not be entitled to Compensation in the following circumstances:
a) If you are informed of the cancellation at least 2 weeks before the scheduled time of departure; or
b) If you are informed of the cancellation between 2 weeks and 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or
c) If you are informed of the cancellation less than 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.
4. If your flight is delayed
If we advise you of a delay of more than one hour from the scheduled time of departure and you chose not to fly, you will be offered the opportunity to:
EITHER
Transfer your seat free of charge on to another easyJet flight to the same destination (subject to availability) for travel within the following seven day period by making arrangements at the easyJet sales desk or by contacting the easyJet call centre on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
OR
Cancel your seat and receive a credit by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. The fare paid (inclusive of all taxes and charges but exclusive of credit card, name change, or transfer fees if applicable) for the affected journey and the return journey, upon request, will be held in a credit file for you. You can use this credit towards another easyJet flight, within the following six-month period by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
If we advise you of a delay of more than two hours to your flight:
While you wait, you will be offered a Refreshment Voucher to the value of 3.00GBP (or local currency equivalent). For every additional delay of two hours thereafter, a further Refreshment Voucher to the value of 3.00GBP (or local currency equivalent) will be issued.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
In addition, if an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason).
Where your flight is delayed for 5 hours or more, if you chose not to fly we will give you a refund of the fare paid for the journey not made. This refund can be claimed by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
5. easyJet onward flights
If you have booked an onward flight with easyJet or any other carrier, this represents a separate contract. Please note that easyJet does not operate a connecting flight service, and where you choose to book such an onward flight this will be considered to be a separate Journey, therefore you will need to check-in with your luggage for each Journey in accordance with the check-in requirements above. Consequently we advise that when booking an onward flight with easyJet, you allow at least two hours between the scheduled time of arrival of the incoming flight, and the scheduled time of departure of the onward flight.
6. If you are denied boarding:
easyJet makes every effort to provide seats for people who have a confirmed booking. It is only on rare occasions that a seat may not be available at check-in on a flight, which operates, for which a passenger has a confirmed reservation. We shall call first for volunteers to surrender their reservations and such volunteers shall be entitled to compensation of £100.
You will be entitled to the Re-routing and Reimbursement Options set out in paragraph 2 above.
Additionally, if you are denied boarding against your will, you will be entitled to Compensation as set out in paragraph 3 above.
17 Conduct on board
In common with many short-haul services, all easyJet flights are non-smoking. Passengers should note that smoking is strictly forbidden, and measures will be taken to stop any passenger smoking on board an easyJet aircraft.
At their discretion, easyJet will supply and serve, if appropriate, alcoholic beverages to passengers on board. However, passengers are prohibited from consuming alcoholic beverages on easyJet flights which they have supplied themselves or have been supplied by third parties.
Passengers are reminded that in accordance with UK and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands. All easyJet Captains are given authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the Captain thinks fit. This may include the physical restraint and, when possible, removal from the flight of such persons and, if a diversion has been necessitated, handing over those persons to security or policing personnel on the ground. easyJet also wishes to point out that if a passenger causes any damage whatsoever or his or her actions cause easyJet to incur any costs (including those of a diversion which may be substantial), easyJet will hold that person or persons liable.
Conditions of Carriage Article 12
18 Denial of carriage
easyJet can deny carriage to any person or offload him or her at any airport if it is considered that:
a) carrying the passenger or his baggage might endanger the safety of the aircraft, its passengers or crew;
b) the passenger is drunk or under the influence of alcohol or drugs;
c) the passenger is, or there is good reason to believe he is, in unlawful possession of drugs;
d) the passenger's mental or physical state is a danger or risk to the passenger, the aircraft or any other person on it;
e) the passenger has refused to allow a security check of himself or his baggage;
f) the passenger has disobeyed instructions relating to safety or security from the ground staff;
g) the passenger has persistently used threatening, abusive or insulting words to a member of easyJet staff or a ground handling agent;
h) the passenger has behaved in a threatening, abusive or insulting way towards a member of easyJet staff or ground handling agent;
i) the passenger has made a bomb threat against easyJet;
j) the passenger has committed a criminal offence during the check-in or boarding processes or on board the aircraft prior to take-off.
Customer service address for all easyJet flights:
Customer Services
easyJet Airline Company Limited
Hangar 89
London Luton Airport
Luton
Bedfordshire
LU2 9PF