Boarding and on board services

If you simply change your mind after buying something on board, you can return it within 28 days so long as it’s unopened and unused. Simply fill in our inflight returns webform and return the goods to us. We’ll get back to you within 28 days. 

Can I exchange a product?
Unfortunately, we're currently unable to exchange or replace products, but you can return your items for a refund if the item is damaged or faulty or if you've changed your mind (subject to the timescales above).

How do I return my product?
If you need to return an item you purchased on board because it’s faulty, damaged or unwanted, please follow the steps below:

Complete the inflight returns webform and attach a copy of your receipt.
Send us your unwanted or damaged item to the address provided along with:

Your full name
The date of purchase
Your flight number
The reason for return

What can I do if I can’t find my receipt?
Don't worry, for any inflight purchases made after 14 July 2022, you can access and download a copy of your receipt from our online portal. This will be available up to 2 years after the date of purchase.

Is there anything that I can’t return?
Due to the personal nature of jewellery products, they can't be returned unless they are damaged or faulty (or otherwise than in accordance with your statutory rights).

The item(s) I purchased are faulty or damaged, what should I do?
If your item is faulty or damaged, please fill in our inflight returns webform including as much information as possible and return the item to us.

As soon as we've received the item we will assess the fault and/or damage. You will then either receive a refund, or, if the item is not eligible for a refund we'll contact you.

Unfortunately we are unable to return the non-refundable item to you.

The rights afforded to you by this policy do not affect your statutory rights.

I’ve missed the 28 day window for my change of mind return, what can I do?
Unless your item is faulty or damaged, we are unable to refund any unwanted items sent to us after 28 days from the date of purchase and we will be unable to return the unwanted item to you.

What is the returns policy if I have changed my mind?
If you simply change your mind after purchasing an item onboard, we allow you to return the unwanted goods within 28 days of making the purchase.

The product you would like to return must be unopened and unused.

Please fill in our inflight returns webform and return the unused goods to us with your receipt within 28 days of purchase and we will offer you a refund of what you paid us.

Where do I send my items back to?
easyJet returns
Transeal Security Ltd.
Unit 4A
Star Road
Partridge Green
West Sussex
RH13 8RA

You can use portable electronic devices on board to play games, read e-books, watch movies, listen to your favourite music and even write offline messages. You can use the majority of devices during all parts (take-off, the flight and landing) of the journey. We do ask that you remove headphones during the safety briefing.

All devices must be in “flight safe” mode for taxi, take-off, inflight and landing and held securely in your hand or in your pocket. During the taxi-in to the arrival gate the Cabin Crew will let you know when you can make telephone calls or send text messages.

Some devices may be used for boarding and inflight (provided they are in “flight safe” mode), but not during taxi, take-off and landing - at which point they must be safely stowed away in the overhead locker. These are:

• Laptops
• Ultra books
• Notebooks
• DVD players
• Large electronic games
• Large Music players
• All Bluetooth accessories (wireless keyboard, headphones etc.)

Devices without a “flight safe” mode will need to be turned off for the duration of the flight.

There may be times when the pilot or Cabin Crew may ask for all electronic devices to be switched off so please follow their instructions.

There’s a handy guide in our Traveller magazine, or any member of crew will be happy to help.

If you are celebrating a special occasion and would like an announcement to be made during the flight please ask our Cabin Crew when you get on board and we’ll do our best to make your flight extra special.

We want you to enjoy a relaxed and comfortable flight. Here are a few tips:

• Wear loose and comfortable clothing
• Drink plenty of water. Don’t overdo the tea, coffee, fizzy drinks, and alcohol as alcohol and caffeine can dehydrate you. And please remember you can only drink alcohol you’ve bought on board the flight
• Stretch your arms and legs regularly
• If you wear contact lenses, it might be more comfortable to remove them before the flight, as the air in the cabin can be dry.

Sitting for long periods poses the greatest risk in developing DVT. Here are some useful tips:

• Drink plenty of water before, during and after the flight
• Keep mobile – walk around the cabin whenever you can
• Move about in your seat and change position
• Avoid crossing your legs
• Wear support tights.

All our flights are ‘point to point’. If you have a connecting or transit flight with us or any other carrier, you will need to collect any luggage you have, clear customs and immigration and check-in again for your next flight. We recommended you leave at least 2 hours between connecting flights. You may need more depending on the airport size and layout.