Worldwide by easyJet

Worldwide by easyJet is available exclusively online; you cannot book this service at the airport, through a travel agent, partner website, the Dohop customer service team or ticket office.

Make a booking

When making a booking, individual reservations will be generated for each journey and you will receive separate confirmation numbers for each sector. Your journeys will be covered by our connection protection service which you will see in your confirmation.

If you need to make changes to your easyJet Worldwide flights, please reach out to our partner, Dohop, in the first instance. They will confirm if your new connections meet the required minimum connecting times.

Dohop's customer service team will be able to support you on adjustments to your easyJet Worldwide booking. Should your journey involve a partner airline or rail services, please contact the relevant partner directly for modifications, and notify Dohop about any changes made directly with our partners.

You can contact Dohop at: support.dohop.com

You are able to book up to 9 people on any flight, you cannot make group bookings on Worldwide by easyJet.

If you’re travelling with easyJet, you can purchase seats and any other extras when you make your booking. You can also add them later on easyJet.com and when you check in for your flights.

If you’re flying with a partner airline, please visit their website and follow the instructions to manage your booking. 

If you’re travelling with Deutsche Bahn, your ticket includes a reserved seat. Seat numbers cannot be changed. Children under the age of 14 travel for free when accompanied by an adult. Child tickets do not include a reserved seat, though one can be booked for a fee. Contact Dohop for more information.

easyJet vouchers are currently unable to be used on Worldwide by easyJet bookings.

If your connecting flights are operated by easyJet, you’ll be able to see and manage your flights in the ‘Manage Bookings’ section on easyJet.com. If your connecting flight is with another airline, you’ll be able to access your bookings with that airline directly.

Once you have made your booking, please visit our Special Assistance page to let us know your requirements. If you are booking or connecting your journey with a partner airline or Deutsche Bahn, please contact them directly.

Clearing United States Customs & Immigrations 

Worldwide by easyJet requires you to pass through security and immigration. You cannot pre-clear these for the United States in advance. 

Self connecting 

Dependent on your nationality, you may be required to obtain a visa to enter the self-connection hub. Please check foreign travel guidelines in your country of nationality.

You may also use TravelDoc to check whether you have the necessary travel documentation to travel to any destination and whether you will need additional documentation such as a visa for your journey. 

You must check in for each flight individually and within the time limit specified by each airline.

You can find out more about easyJet online check-in by visiting this dedicated Help page.

For easyJet flights you must buy hold luggage for each flight if needed.

Partner airline fare conditions vary. Please check the terms and conditions when booking. 

Infants (0-2 years) booked on easyJet.com are not given their own seat on the plane and must travel on the accompanying adult’s lap. 

New born infants younger than 14 days on the date of travel will not be accepted for travel on easyJet flights.

Rules for the carriage of infants may vary by airline, please read the airline terms and conditions when making your booking.

Infants between the ages of 0 and 6 years old travel free of charge on Deutsche Bahn trains and do not need their own tickets.

Children between the ages of 7 and 14 travel for free on Deutsche Bahn trains; they should appear on the ticket as children. Child tickets don't include a reserved seat, though one can be booked for a fee.

Please contact Dohop for more information.

Should disruption cause you to miss your connection, please contact Dohop via email at service@dohop.com or by phone on:

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543

Customers who have not purchased ConnectSure self-transfer protection will be liable for their re-booking costs and associated travel expenses.

Berlin

At Berlin, proceed to baggage reclaim to collect your bags as normal.

To connect to another flight, you can drop your bags at the easyJet Plus desk; you will just need to show your Dohop confirmation email.

To connect to a Deutsche Bahn train, just follow the signs to the train station.

All other destinations

When you land at your connecting airport, proceed to the baggage reclaim to collect your bags as normal from the carousel. Then proceed to the desk in reclaim where their friendly team will take your bags and help you connect to your next flight. 

At Milan Malpensa, please note that if you are transferring onto a US, Turkey or Israel-bound flight, you will also need to go to the check-in of the airline flying you to that destination (e.g. Norwegian) for additional security verification.

Once you've dropped your bags or if you have no bags, you can then proceed directly through security.

For flights, Worldwide by easyJet is subject to a ‘Minimum Connection Time’ which can vary between 1 hour 30 minutes and 2 hours 30 minutes. This will give you plenty of time to transfer between flights and/or terminals.

For trains, Worldwide by easyJet is subject to a Minimum Connection Time of 1 hour 30 minutes for Schengen area flights and 2 hours for non-Schengen flights, which should give you enough time to transfer from plane to train or vice versa.

Should your first flight or train be late in arriving and cause your transfer time to fall below this limit please contact Dohop via email or via telephone (as per below) - they will do their best to re-accommodate you. Please see T&Cs for details.

For rebooking services, please contact Dohop Connects via email at service@dohop.com or by phone on:

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543

Please contact your airline or Deutsche Bahn directly

To contact Dohop via chat, email or phone, head over to their support page.

Support is available in your preferred language 24/7.

easyJet is initially offering its customers seamless connections with a wide range of cities in Germany such as Leipzig, Dresden, Erfurt, Jena, Halle, Magdeburg, Rostock, Stralsund, Cottbus or Frankfurt (Oder), as well as Hanover or Wolfsburg. You can choose between Deutsche Bahn long-distance and regional trains, with the best train-flight connections already pre-selected on Worldwide by easyJet.

No, easyJet and Deutsche Bahn combined flight and train journeys can only be booked on Worldwide by easyJet.

Worldwide by easyJet offers the same great value fares as booking individual trips, and in addition customers benefit from the Dohop connection service which is only available by booking the easyJet and Deutsche Bahn ticket together on Worldwide by easyJet. This allows you to do it quickly and easily, on one website. Booking through the platform also provides added reassurance with its comprehensive protection in the event of any potentially missed connections.

If you book a Sparticket, you can’t change the train you travel on. If you book a Flexticket, you can change to a different train on the same day. However, by booking via Connections by easyJet, you will be able to change trains with either type of ticket in the event of disruption. Please contact Dohop Customer Service for more information.

When you fly with easyJet, you can add seats and travel extras in the booking process; however, you can also add them later while you check in your flights. These are subject to charges.

When travelling with Deutsche Bahn, your ticket includes a reserved seat number which can't be changed.

Contact Dohop for more information.

Infants between the ages of 0 and 6 years old travel free of charge on Deutsche Bahn trains and do not need their own tickets.

Children between the ages of 7 and 14 travel for free on Deutsche Bahn trains; they should appear on the ticket as children. Child tickets don't include a reserved seat, though one can be booked for a fee.

Please contact Dohop for more information.

Only your flight boarding card will appear in the easyJet app. Full details of your journey will be sent by Dohop.

No. Full details of your journey will be sent by Dohop.

Minimum Connection Times are 1 hour 30 minutes for flights within the Schengen area; 2 hours for flights in the non Schengen area.

Contact Dohop Customer Service (24/7) who will help you reach your final destination.

Contact Dohop Customer Service (24/7) who will help you reach your final destination.

Contact Dohop Customer Service (24/7) who will help you reach your final destination.

Please contact Dohop Customer Service (24/7) if you need to change your flight or train ticket. Restrictions may apply according to the type of ticket you have bought.

If there are changes to any of your flights, you will be contacted by email. If the changes impact any of your onward connections, please contact Dohop Customer Service (24/7).

Dohop provides German speaking agents during weekdays 9-5 (GMT). Chat and email support in German is available 24/7. English and French speaking agents are available on the phone 24/7.

It depends on which type of train ticket you have bought. Flextickets allow same day changes (you could change to another train on the same day), but Spartickets do not ( you would have to wait for your original train.)

Yes, follow the recommendation of Deutsche Bahn staff in order to reach your connecting point (Berlin airport). If you miss your flight, contact Dohop for assistance to reach your final destination.

Yes, you will need to pay the fare difference, but can claim it back from Dohop as long as it relates to a disruption in the originally planned journey and is verified by Dohop customer service beforehand.

Dohop is a technology provider specialised in creating connecting travel itineraries. easyJet has partnered with them to create Worldwide by easyJet, to offer its customers the chance to book plane and/or train tickets together; quickly and easily, on one website, and to connect seamlessly to destinations worldwide.

You can find the full terms and conditions here.

You can contact Dohop Connects via email at service@dohop.com or by phone. Phone support is available 24/7:

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Other language phone numbers are open on weekdays from 9am to 5pm (UTC):

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543

For any flights you will need to make the changes directly with the airline, then rebook your connection service with Dohop. 

For trains, please contact Dohop to make any changes.

Please always contact Dohop first. Your booking references for all elements can be found in your confirmation email from Dohop.

You can contact Dohop via email at service@dohop.com or by phone:  

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543