If you booked car rental, hotels or a tour&activity within 24 hours of booking your easyJet flight you will have purchased a Linked Travel Arrangement. This means that easyJet has financial failure protection in place to refund the flight part of your booking in the case of easyJet’s insolvency.
If you book additional travel services for your trip or holiday from our Partners after you have booked a flight with easyJet Airline Company Limited, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, easyJet Airline Company Limited will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant Partner directly.
However, if you book additional travel services from our Partners not later than 24 hours after receiving the confirmation of the booking of your flight from easyJet Airline Company Limited, those travel services will become part of a linked travel arrangement. In that case easyJet Airline Company Limited has, as required by EU law, protection in place to refund your payments to easyJet Airline Company Limited for services not performed because of easyJet Airline Company Limited's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
easyJet Airline Company Limited has taken out insolvency protection with International Passenger Protection Limited (IPP).
Travellers may contact this entity or, where applicable, the competent authority if the services are denied because of easyJet Airline Company Limited's insolvency.
| Contact details: For UK Passengers IPP Claims at Sedgwick Telephone: +44 (0)345 266 1872 Email: Insolvency-claims@ipplondon.co.uk or online at https://www.ipplondon.co.uk/claims.asp Switzerland Name: Liberty Mutual Insurance Group, Lintheschergasse 19 · 8001 Zurich. Telephone: +41 44 285 10 00 Email: Insolvency-claims@ipplondon.co.uk Or online at: https://www.ipplondon.co.uk/claims.asp Germany Tel. +49 211 54014244 Email: ipp-de@de.sedgwick.com Online-Antragsformular: https://www.ipplondon.co.uk/claims-german.asp For all other EU Passengers IPP Claims at Sedgwick Telephone: +31 103120666 Email: ippclaims@nl.sedgwick.com or online at: https://www.ipplondon.co.uk/claims.asp |
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Note: This insolvency protection does not cover contracts with parties other than easyJet Airline Company Limited, which can be performed despite easyJet Airline Company Limited's insolvency.
Directive (EU) 2015/2302 as transposed into your national law is available here.
easyJet Airline Company Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to easyJet Airline Company Ltd.