Payments

If you wish to pay in a different currency, you can do this online when you make your booking. First, search for your flights online. Once you reach the page where you can pick your flights, you can select 'change currency' underneath basket.

We accept the following currencies:

British Pounds	GBP	£
Euros	EUR	€
Swiss Francs	CHF	CHF
Danish Krone	DKK	Dkr
Czech Koruna	CZK	Kč
Hungarian Forints	HUF	Ft
Polish Zloty	PLN	zł
Moroccan Dirhams	MAD	د.م.
Swedish Krona	SEK	kr
US Dollars	USD	$

 

When you’re making a booking or purchasing travel extras with us, you can pay with the following payment methods: 

 

• Visa

• Mastercard

• American Express

• Maestro

• Diners Club

• Discover

• UATP

• SEPA DD

• Apple Pay

Please note that we do not accept cheques or deposits and payment must be made in full at the time of the booking.

We use the internationally accepted security system SSL to encrypt all credit card payments over the web. This is automatic, and you will receive instant notification if your browser does not support this.

 

Covid-19 update - to minimise cash handling by our staff, you may find at some airports that our easyJet customer service desks will only be accepting card payments.

 

If you experience any issues making payments, please try using a different card or contact your bank. 

If the issue persists, contact our Customer Service Team.

 

For more information on our fees and charges, please see our dedicated fees page. 

 

In line with our Carrier’s Regulations or Terms and Conditions, any refunds will be paid on the original card used at the time of booking/ purchase. If you have paid in cash, you’ll need to contact our Customer Service Team. 

 

What is it and why is it happening?

 

From 1 June 2021, new requirements for authenticating online payments have been introduced in the UK.

 

This follows on from the introduction of requirements for authenticating online payments in Europe on 1 January 2021. 

 

Strong Customer Authentication, required under the revised “Payment Services Directive (PSD2)”, is a regulatory requirement to reduce fraud and make online payments more secure for you.

 

How will it affect you?

 

When you pay online, you may see an additional step to complete. Your bank might ask you to authenticate the payment by completing a bank check with personal information or an action. Once instructed, follow the on-screen steps requested by your bank.

 

Strong customer authentication requires the use of at least two of the following three elements:

1. Something you know (e.g., password or PIN)

2. Something you have (e.g., phone or hardware token)

3. Something you are (e.g., fingerprint or face recognition)

 

Note: As this is bank controlled and initiated there may be times when this additional authentication is not required, and the payment will process successfully without any action required by you.

 

What should you do to prepare?

 

Check with your bank

Each bank may do it slightly differently, so it’s important that you familiarise yourself with your bank’s specific approach and set up your authentication in advance.

Make sure your bank has all your latest contact details and you have the latest version of their mobile banking app.

 

Securely save your payment card for future purchases with us

Adding a saved card on your easyJet account may reduce the likelihood that your bank will request authentication, as we have already established the secure authentication with your bank. You can do this by selecting ‘securely save these card details for faster payments with easyJet in the future’, in the payment section when making a booking on our website or mobile app, alternatively you can do this in  ‘Manage Bookings’.

 

Use Apple Pay

Using Apple Pay (on the iOS easyJet: Travel app) ensures a simple, quick and secure way to pay. As it uses biometric authentication such as Touch ID or Face ID, you won’t have to go through an additional step.

German residents with a German bank account booking on the German website will be offered ELV as a payment option. The ELV payment option will only be offered for transactions in Euros, and only if the flight is more than 14 days away from the date of booking. There is a 14 day clearing period on ELV payments, which means that flight changes cannot be made until 14 days after the date your last payment was made. Please note that ELV payments that are rejected by the issuing bank will incur an additional fee when resubmitted for payment.

For the purposes of any refunds payable by us in accordance with our Carrier’s Regulations or Terms and Conditions, you agree that such refunds may be made by cheque in Euros for the applicable amount.