Managing your booking

Read about flight and name changes

You can add new hold luggage or sports equipment, or increase your weight allowance. Just log into Manage Bookings or our mobile App and select the 'Add hold luggage' option. 

We’re unable to refund luggage allowance you’ve already bought.

See also: Cabin bag and hold luggage, Sports equipment, Fees and charges

You can add seats at any time up to and during check-in. Just log into Manage Bookings or use our mobile App and select the 'Add seat' option.

We fully understand that a serious illness could mean that you to need to cancel your flight or that you've missed your flight. If this does happen, we will do everything we can to help you.

What is considered a serious illness?

We consider a serious illness a medical condition that is life-limiting and affects a person’s normal day-to-day activities, making it impossible for them to fly.

With which medical conditions can I fly?

Most medical conditions won’t prevent you from boarding a plane so, for peace of mind, it’s important to be clear about the health concerns you can still fly with and the ones you can’t. If you have a medical condition or illness or if you’re pregnant, you may need to provide a Fitness to Fly Certificate before you can travel. You can find out more on our Medical Information page. We recommend that you obtain travel insurance before you book in case any unexpected illness means you need to change your plans.

What happens if I need to cancel or have missed my flight due to a serious illness?

We're very sorry that you can’t fly because of a serious illness and we'll do our best to help you manage your booking.

If you need to cancel your flight or have missed your departure because of a serious health concern, please follow the three steps below. Depending on the severity of the medical condition and completion of the steps below, we may be able to give you a travel voucher or refund:

1. Download and print the Medical Declaration Document
2. Complete the form in full. Please note that you will need a statement and the signature of your doctor before returning the document to us.  

We can only process your request if all three sections of the Medical Declarations Document have been fully completed, signed, and returned.

3. Once you've completed the document, please complete our Contact Us form and complete the following three sections:

• Section 1: Fill in your details, including your name and booking information
• Section 2: Under Your Question, first choose to the Serious Illness option in the dropdown menu and, in the box below, answer the following questions:

1. Which customers on the booking are unable to fly?
2. Which flight needs to be cancelled or has been missed?

• Section 3: Please upload the completed and signed Medical Declaration Document.

What happens if I can’t complete the request online?

If you can’t complete the form online or are unable to upload a digital copy of the document, please send us a letter with your booking reference, the information above and the completed and signed Medical Declaration Document to the following address:

Executive Support Team, easyJet Airline Company, Hangar 89, London Luton Airport, LU9 2PF 

Once we receive your request, we'll do our best to process it within 7 days.

In the unfortunate event that you’re cancelling or have missed your flight because of bereavement, we’ll do our best to help you.

If you’ve already started your journey with us and need to move to an earlier flight, please contact our Customer Service Team.

If you haven’t started your journey and need to make a flight change, this can be done online through Manage My Booking. Making the change will generate a change fee, which we will refund on the receipt of the Death Certificate.

To apply for the change fee refund, select the Bereavement (Refund of Flight Change Fee) option from the drop down menu within our online Contact Us form and attach the copy of the Death Certificate.

If you’ve been affected by a bereavement  that’s preventing you from travelling or has resulted in you missing your flight, we’ll offer you a flight voucher to cover  everyone on the booking  that’s unable to travel.

If the booker or a passenger on the booking is deceased, we can offer a full or partial refund to the original method of payment. If you booked through a travel agent, please contact them directly.

To make a voucher or refund request, select the Bereavement (Cancel Booking) option from the drop down menu within our online Contact Us form and complete the form with the following information:

• Confirm which customers on the booking are unable to fly
• Confirm which flights you’ve missed or need to cancel
• Confirm if the deceased is the booker, a passenger, or a non-passenger
• Upload a copy of the death certificate (this can be done at the bottom of the online form)
• Provide your contact number and email address

If you can’t complete the online form or you’re unable to scan and attach a copy of the death certificate, please send a letter with your booking reference, the information above, and a copy of the death certificate to:

Executive Support Team, easyJet Airline Company, Hangar 89, London Luton Airport, LU9 2PF

Once we receive your request, our dedicated bereavement team will aim to process your request within 7 days.

To receive a payment confirmation, all you need to do is sign in, choose the option "view bookings" from the menu dropdown, and select the booking for which you wish to request the confirmation letter. From there, you can find the option to request payment confirmation under the Payment Details section.  

You'll receive an email containing a PDF at the email address used to make the booking.   

To change the name and/or address that appears on the payment confirmation, you'll need to first update your contact information in your account details before you request the payment confirmation

Travel agency bookings: If you made your booking via easyJet Holidays, a travel agent or another third party, please contact them directly for a copy of your payment confirmation as our Customer Service team will be unable to do that for you.

Customer Service bookings: If you made your booking via our Customer Service team, please contact them and they will arrange for your payment Confirmation to be sent to you.

If you have booked directly with us on easyjet.com or our mobile app you can request a VAT receipt by using Manage Bookings.

If you have booked via a Travel Agent or other 3^rd party you will have to request the VAT invoice from them. 

If you have booked at the airport or through our contact centre please select the VAT Invoice option from the drop down menu within our 'Contact us form' and complete the form in full.

VAT invoices can take 28 days to generate and send.